Last Updated: July 18, 2026

Cresthide Leather is committed to delivering your order safely and efficiently. This Shipping & Delivery Policy explains our order processing, shipping methods, estimated delivery times, tracking, customs charges, and related conditions.

Orders are usually processed within 1 to 3 business days after payment confirmation.

Processing times may be longer during:

Business days do not include weekends or public holidays.

After placing your order, you should receive an order confirmation containing your order details.

Please review your name, email address, phone number, shipping address, selected products, sizes, and quantities carefully.

If any information is incorrect, contact Cresthide Leather as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or shipping.

Estimated delivery times depend on the destination, selected shipping method, product availability, and courier service.

Delivery estimates are provided as guidance and are not guaranteed.

Orders may experience delays due to:

Shipping charges are calculated based on the destination, package size, package weight, and selected delivery method.

The applicable shipping cost will be displayed during checkout before the order is completed.

Any free-shipping promotion will apply only when the stated conditions are met.

When tracking is available, you will receive a shipping confirmation containing your tracking number or tracking link.

Please allow up to 48 hours for tracking information to become active after your order has been dispatched.

Tracking updates are controlled by the courier and may not appear immediately.

Customers are responsible for providing a complete and accurate shipping address.

Please include:

Cresthide Leather is not responsible for delivery delays, losses, or additional charges caused by an incomplete or incorrect address provided by the customer.

Shipping address changes must be requested before the order is processed or dispatched.

Once an order has been handed to the courier, we may be unable to change the delivery address.

Any additional charges resulting from an address correction or redirection may be the customer’s responsibility.

International shipping may be available to selected countries.

Delivery times for international orders may vary depending on the destination, courier service, customs processing, local regulations, and other factors.

Customers are responsible for confirming that the ordered products can legally be imported into their destination country.

International orders may be subject to customs duties, import taxes, handling fees, or other government charges.

These charges are not included in the product price or standard shipping cost unless clearly stated during checkout.

The customer is responsible for paying all applicable customs duties, import taxes, and related charges.

Cresthide Leather cannot control or estimate these charges.

International orders may be delayed by customs authorities.

Cresthide Leather is not responsible for delays caused by customs inspections, documentation requirements, import restrictions, or unpaid customs charges.

Customers should respond promptly to any requests from the courier or customs authority.

The courier may attempt delivery more than once or leave instructions for collection or redelivery.

It is the customer’s responsibility to follow the courier’s instructions and arrange receipt of the package.

Additional delivery charges may apply if a package requires repeated delivery attempts.

Packages may be returned to Cresthide Leather if they are:

If a package is returned, the customer may be responsible for the original shipping cost, return shipping cost, customs charges, and reshipping fees.

Any eligible refund may be reduced by these costs.

If your tracking information shows no movement for an extended period or your order appears to be lost, please contact us with your order number.

We may contact the courier and open an investigation.

Courier investigations may take several business days to complete. A replacement or refund may only be issued after the courier confirms that the package is lost.

If the tracking status shows that your order was delivered but you cannot locate it, please:

Please contact Cresthide Leather promptly if the package remains missing.

We are not responsible for packages that are lost or stolen after confirmed delivery to the address provided during checkout.

Please inspect your package upon delivery.

If the package or product arrives damaged, contact us within 7 days and provide:

Keep the original packaging until the issue has been reviewed.

If your order contains an incorrect item or an item is missing, contact Cresthide Leather within 7 days of delivery.

Please include your order number, photographs of the received items, and photographs of the packaging.

After reviewing the claim, we may arrange a replacement, reshipment, store credit, or eligible refund.

Orders containing multiple products may be shipped in separate packages.

You may receive more than one tracking number and the packages may arrive on different dates.

You will not normally be charged additional shipping fees when Cresthide Leather chooses to split an order.

Pre-order, customized, personalized, and made-to-order leather products may require additional processing or production time.

Estimated production and delivery dates are approximate and may change due to material availability, production requirements, or shipping conditions.

While we work to deliver orders within the estimated timeframe, delays may occasionally occur.

Cresthide Leather is not responsible for delays caused by couriers, customs authorities, natural events, transportation disruptions, strikes, government restrictions, or circumstances beyond our reasonable control.

Cancellation requests must be submitted as soon as possible.

Orders cannot normally be cancelled after they have entered processing, production, fulfilment, or shipping.

Custom, personalized, and made-to-order products may not be cancelled once production has started.

We may be unable to deliver to certain countries, regions, remote locations, military addresses, post office boxes, or restricted destinations.

Available shipping options will normally appear during checkout.

Responsibility for the package may transfer to the customer once the order has been delivered to the shipping address provided during checkout.

Customers should select a secure delivery location and monitor tracking updates to help prevent loss or theft.

For questions about shipping, tracking, delivery delays, damaged packages, or missing orders, please contact Cresthide Leather through the contact page on our website and include your order number.