Last Updated: July 18, 2026

At Cresthide Leather, we want you to feel confident and satisfied with your purchase. This Refund & Return Policy explains the conditions and process for requesting a return, exchange, or refund.

You may request a return within 30 days of receiving your order.

To qualify for a return, the product must:

Items that do not meet these conditions may not be accepted.

To request a return, please contact Cresthide Leather through our website and provide:

Please do not return any product without first receiving return instructions from our customer support team.

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

We recommend using a tracked and insured shipping service. Cresthide Leather is not responsible for returned packages that are lost, delayed, or damaged during transit.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery and provide clear photographs of:

After reviewing your request, we may offer a replacement, exchange, store credit, or refund.

Size exchanges may be requested within the return period, subject to product availability.

The item must remain unworn, unused, and in its original condition with all tags and packaging attached.

Customers may be responsible for return shipping and replacement delivery costs unless the incorrect size was sent by Cresthide Leather.

The following items are not eligible for return or exchange:

Genuine leather may contain natural variations in texture, grain, shade, markings, and finish.

These characteristics are part of the material’s natural appearance and are not normally considered defects.

Slight color differences may also occur because of lighting, photography, and screen settings.

All returned products are inspected after they are received.

We will notify you once the inspection is complete and confirm whether your return has been approved or rejected.

Products showing signs of wear, misuse, alteration, damage, fragrance, smoke, or missing packaging may be rejected or returned to the customer.

Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping charges, customs duties, taxes, and return delivery costs are generally non-refundable.

If you have not received an approved refund, please:

If the refund is still missing after completing these steps, please contact us with your order details.

Cancellation requests should be submitted as soon as possible after placing an order.

An order cannot be cancelled once it has entered processing, production, fulfilment, or shipping.

Customized and made-to-order products may not be cancelled after production has begun.

Regular-priced products may be eligible for return according to this policy.

Final-sale and clearance products are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.

Customers returning international orders are responsible for return shipping charges, customs fees, duties, taxes, and any related costs.

Cresthide Leather is not responsible for delays caused by customs authorities or international shipping providers.

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, we may offer an alternative product, store credit, or an eligible refund.

Cresthide Leather reserves the right to reject returns that appear fraudulent, abusive, excessively used, altered, or inconsistent with this policy.

For questions about returns, exchanges, cancellations, or refunds, please contact Cresthide Leather through the contact page on our website and include your order number.